Return & Exchange
365-day return policy
HockeySupremacy.com sincerely wants you to be entirely satisfied with your purchase. Therefore, if you are not satisfied, we will refund the order up to 365 days after the purchase!
Please follow this link to initiate your return: https://hockeysupremacy.com/a/returns
Product must be in perfect condition
- Our promise at HockeySupremacy.com is to sell quality products that are new and in perfect condition. For us to accept a return we must be able to ensure the above is guaranteed before we can resell a product. Just as a customer in our physical stores is allowed to try on shoulder pads and must put it back on the hanger in the same condition, your returned order must be sent back in perfect condition. A product in perfect condition will have all labels and tags attached to it. For example, if your skates came in a box, you must return both the skates and box in perfect condition. We encourage you to reuse the shipping box we used to ship the order. Used equipment, sharpened or moulded skates, taped sticks, underwear and athletic support can’t be returned.
No exchanges, only refunds
- Products are not exchanged at HockeySupremacy.com but returned for a refund. You are then invited to place a new order for the product which will best suit your needs. Our experience has shown us that it was more advantageous for everyone to proceed this way. Also, you may order the right product in the mean time, ensuring it does not disappear from our inventory while the process is occurring. This reorder will be treated as a separate order entirely.
The customer is responsible for the return
- Unless we have made a mistake in the shipping of your order, you are responsible for the shipping fees for returning a product. We will provide a prepaid shipping label with our preferred rate and the amount will be deducted from your refund. Errors rarely happen, but if ever we accidentally shipped the wrong product, please contact our customer service as soon as you receive the order and one of our representative will solve this issue in a timely manner.
Candiac Store / Warehouse
- It can take up to 2 business days for HockeySupremacy.com to process the return once the package has arrived at our warehouse. The refund may take 3 to 5 business days to be processed depending on your bank.
Returning products purchased with a gift card
- If you wish to return a product purchased with a gift card, a credit will be issued to your account. The amount of the credit issued will be equal to that amount used from the gift card. This credit will be applicable to your next purchase, and does not have an expiry date. You have the option to use the credit in your shopping cart in the section asking for payment method. Credits are not redeemable for cash.