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Emails are answered within one business day.

Online Support - Live Chat 
For immediate assistance, use our Live Chat support and click on «We're Here to Help!» at the bottom of your screen.

Monday to Friday : 9:00 am to 6:00 pm
Saturday and Sunday : Closed

The Order Process 

Step 1: Receipt of the Order
Personal information validation and inventory availability verification 

Step 2: Status Order Confirmation + Payment pre-authorization
Item available – The order is in process.
Item is in backorder – The order is on hold – Possibility of waiting the manufacturer delivery delay (5 to 7 business days) or to choose another similar item.

Item is discontinued – The order is on hold – Possibility to choose another similar item.

Shipping surcharge – The order is on hold – Send payment information to complete the transaction.  

 Step 3: Order Shipment + Payment Confirmation
The reference shipping number will allow you to track your package once it has been shipped with the carrier. 

Step 4: Order Delivery

You will receive an email confirmation inviting you to participate to our Customer Satisfaction Survey and Loyalty Crowns Program!

MasterCard, VISA, Sezzle

If you place an order before 13:00 (ET), and the information has been verified and we have all the items in stock, we will process and ship your order within the same business day!

Yes, it's possible! If the item is out of stock, a special mention will be written on the product's page or in the email confirmation. It takes approximately 5 to 7 business days to receive the item at our warehouse. As soon as we receive it, it is send to you the same day!

For some products, we might only have a few combinations left in stock. By selecting a first option, you will see the possible combination from this first selection. If no combination are available, select another option to see which other combinations are available.

All options must be selected in order to add the item to your shopping bag.

Yes we do receive Pro Stock equipments! Unlike regular products, Pro Stock supplies change constantly and are not guaranteed. Therefore, not all the inventory is featured on our website.

Contact us to find out exactly what is available!

If your discount code doesn’t work, it might have expired or might not apply to the items in your shopping cart. Following a Minimum Advertised Price policy, promotionnal codes cannot be applied on Bauer and CCM Elite products.

To be sure you get the best price, get in touch with us via the live chat, email or phone.

Returns & exchanges

Eligible for a Return:

Items in their original condition, unused, with the original packaging and labels
Items damaged in shipping or defective items
Items covered by the manufacturer warranty

Not Eligible for a Return:

Sharpened or Baked Skates - Do not sharpen or bake skates until you are certain they fit correctly
Taped sticks
Jocks & Undergarments - Due to the personal nature of the product
Mouthguards - Due to hygenic reasons
Special Orders, Pro Stock and Team Orders
Customized Products - This includes jerseys with personalization.

If a composite hockey stick is broken due to a manufacturing defect, within 30 days of being ordered, it may be eligible for replacement!

To initiate a warranty claim for a hockey stick, please contact the manufacturer directly. An original proof of purchase is required.

There is no restocking fees, only the shipping fees to return the item at our warehouse. 

For more details on how to return an item, follow the link!