The Loyalty Crowns Program is our way of thanking you to shop at and the best solution to save more on your hockey equipement! 100 Loyalty Crowns = $5.00 discount on your next purchase.
BUY : 5% CASHBACK 5% cashback of the value of your order in Loyalty Crowns. REFER A FRIEND : 300 LOYALTY CROWNS ($15.00) Every time you refer a new customer. REVIEW A PRODUCT : 20 LOYALTY CROWNS ($1.00) Every time you submit a product review. PASS IT TO YOUR FRIEND : 20 LOYALTY CROWNS ($1.00) Every time you pass a product to a friend. Visit the Loyalty Crowns Program for more details.
They will automatically be applied on your purchase. You can also select the amount of Loyalty Crowns you want to redeem in the Checkout section and keep the rest for a bigger treat!
Phone 1-855-632-8787 (toll free) Messages are returned within one business day. Email Emails are answered within one business day. Online Support - Live Chat For immediate assistance, use our Live Chat support and click on «We're Here to Help!» at the bottom of your screen. Monday to Friday : 9:00 am to 6:00 pm Saturday and Sunday : Closed
The Order Process Step 1: Receipt of the Order Personal information validation and inventory availability verification Step 2: Status Order Confirmation + Payment pre-authorization Item available – The order is in process. Item is in backorder – The order is on hold – Possibility of waiting the manufacturer delivery delay (5 to 7 business days) or to choose another similar item. Item is discontinued – The order is on hold – Possibility to choose another similar item. Shipping surcharge – The order is on hold – Send payment information to complete the transaction. Step 3: Order Shipment + Payment Confirmation The reference shipping number will allow you to track your package once it has been shipped with the carrier. Step 4: Order Delivery You will receive an email confirmation inviting you to participate to our Customer Satisfaction Survey and Loyalty Crowns Program!
MasterCard, VISA, American Express, PayPal and E-Gift Card. *Provided your card was issued in Canada.
If you place an order before 13:00 (ET), and the information has been verified and we have all the items in stock, we will process and ship your order within the same business day!
Yes it's possible! If the item is out of stock, a special mention will be written on the product's page or in the email confirmation. It takes approximately 5 to 7 business days to receive the item at our warehouse. As soon as we receive it, it is send to you the same day!
Unfortunately, if you don't see the selection options appear for a certain product, it means that there are none left in stock. When a product is discontinued by the manufacturer we can not put this item on backorder and therefore remove options from our website. Thank you for your comprehension, and please contact us if we can help you find an alternative.
If your discount code doesn’t work, it might have expired or might not apply to the items in your shopping cart. Following a Minimum Advertised Price policy, promotionnal codes cannot be applied on Bauer and CCM Elite products. To be sure you get the best price, get in touch with us via the live chat, email or phone.
Eligible for a Return: Items in their original condition, unused, with the original packaging and labels Items damaged in shipping or defective items Items covered by the manufacturer warranty Not Eligible for a Return: Sharpened or Baked Skates - Do not sharpen or bake skates until you are certain they fit correctly Taped sticks Jocks & Undergarments - Due to the personal nature of the product Mouthguards - Due to hygenic reasons Special Orders, Pro Stock and Team Orders Customized Products - This includes jerseys with personalization View our Return and Exchange Policy right here!
To return an item : Step 1 : Get your Return Merchandise Authorization (RMA) number Step 2 : Prepare your package Step 3 : Send back your package Step 4 : Get your reimbursement To exchange an item: Return the item and place a new order.
If a composite hockey stick is broken due to a manufacturing defect, within 30 days of being ordered, it may be eligible for replacement! To initiate a warranty claim for a hockey stick, please contact the manufacturer directly. An original proof of purchase is required.
There is no restocking fees, only the shipping fees to return the item at our warehouse. For more details on how to return an item, follow the link!
Errors do happen and so, if ever we accidentally ship the wrong product or an order is damaged in delivery, please contact our customer service as soon as you receive the order. We will exchange the item without any additional charge.
The refund is process within 2 business days following the receiving of your return. The refund will be applied in the same payment method used at the time of the purchase. You will receive an email to confirm the reimbursement once the merchandise has been inspected and the transaction completed.
Use the tracking ID number you received in your email confirmation (or loggin your account) and go directly on the carrier website :
You can use the shipping estimator widget in your shopping bag to get an estimated delivery date and shipping rate. The majority of our deliveries are completed within 2 to 5 business days throughout Canada. delivers exclusively within Canada due to manufacturers' international delivery policies.
We strongly suggest you to use a shipping address that you are 100% sure to be available during the day. Unless specified, the package will be left at the shipping address front door in a secure place. If you are not sure to be there, please choose another address (work, family, friends) for delivery. Unfortunately, we cannot be held responsible if you are not present at your shipping address during the day.
Following the carrier’s policies, if a signature is not required, the package will be securely left at the front door.
Yes you can buy now and pay later for orders above $100.
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