Shipping FAQ

How can I track my order?

As soon as your order is shipped, you will receive a shipping confirmation email with your tracking number. We ship mainly with Canada Post, but also with Fedex depending on your location.

You can track your package with the link provided in the shipping confirmation email and by accessing your account.

Visit FedEx website

Visit Canada Post website


How long does it take to receive my order?

You can use the shipping estimator widget in your shopping bag. Simply enter your postal code and province to get an estimated delivery date and shipping rate. We offer free shipping on all orders over $99.00.

The shipping estimator widget is provided by Canada Post, our main carrier.

The majority of our deliveries are completed within 2 to 5 business days throughout most of all Canadian regions.

Does ship outside of Canada?

Due to manufacturers policies, we exclusively ship within Canada. Do not hesitate to contact us for more details.

What happens if I’m away when my order is delivered?

We strongly suggest to use a shipping address where someone is available during the day to welcome your parcel. In some cases, the package will be left at the shipping address front door. If you are not sure to be there, please choose another address (work, family, friends) for delivery. Unfortunately, we cannot be hold responsible for loss if you are not present at your shipping address during the day.