Products are not exchanged at HockeySupremacy.com but returned for a refund. You are then invited to pass a new order for the product which will best suit your needs.
Our experience has shown us that it was more advantageous for everyone if we did not do exchanges. It is simpler to return the product you do not like and receive a refund. Also, you may order the right product in the mean time, ensuring it does not disappear from our stock while the process is occurring. This reorder will be treated as a separate order entirely.
Items in their original condition, unused, with the original packaging and labels.
Items damaged in shipping or defective items.
Items on clearance sale
Undergarment and jocks
Pro Stock and custom items
Please refer to the "How to Return an Item" section for all details.
If the item has been damaged during the shipping process or is defective, we will exchange this item without any additional charge. You would have to provide a picture of the damaged/defective item. Please rest assured, every items is inspected closely prior to shipping.
Most of our products are covered with a manufacturer limited warranty, including sticks. Please refer to our Warranty section for more details and how to return broken sticks.
Upon reception of the item returned to our warehouse, we will proceed to the verifications in order to validate the return. Once the return is approved, we will refund the amount on the same credit card used for the purchase. We will send an email with the invoice and the credit card receipt for the refund.