Returns FAQ

Can I exchange my product?

Products are not exchanged at HockeySupremacy.com but returned for a refund. You can place a new order for the product that suits your needs best.

Experience has shown us that it was more beneficial for everyone to process returns. It is simpler to return the product you do not like and receive a refund. Also, you may order the right product in the mean time, ensuring it does not disappear from our stock while the process is occurring. This reorder will be treated as a separate order entirely.


Which items can be returned and which ones are not accepted?

Accepted:

  • Items in their original condition, unused, with the original packaging and labels.

  • Items damaged in shipping or defective items.

Not accepted:

  • Used equipment

  • Sharpened/molded skates

  • Taped sticks

  • Items on clearance sale

  • Undergarment and jocks

  • Pro Stock and custom items


How can I return or exchange an item?

Please refer to the "How to Return an Item" section for all details.

 

I receive a damaged or defective item? What do I need to do?

If the item has been damaged during the shipping process or is defective, we will exchange this item without any additional charge. You will have to provide a picture of the damaged/defective item. 
 

I broke my stick within the manufacturer’s 30-day limited warranty? What do I need to do?

Most of our products are covered with a manufacturer limited warranty, including sticks. Please refer to our Warranty section for more details and how to return broken sticks.
 

What is the delay before receiving my refund?

Upon reception of the item returned to our warehouse, we will proceed to the verifications in order to validate the return. Once the return is approved, we will refund the amount on the same credit card used for the purchase. We will send an email with the invoice and the credit card receipt for the refund.