Order Processing Information

The Order Process


Step 1:
 Reception of the order

Personal information validation and inventory availability verification 

 
Step 2: Status Order Confirmation + Payment Pre-Authorization

Item available – The order is in process.

Item is in backorder – The order is on hold – Possibility of waiting the manufacturer's delivery delay (5 to 10 business days) or to choose another similar item.

Item is discontinued – The order is on hold – Possibility to choose another similar item.

Shipping surcharge – The order is on hold – Send payment information to complete the transaction.  

 
Step 3: Order Shipment + Payment Confirmation

The reference shipping number will allow you to track your package once it has been shipped with the carrier. 

 
Step 4: Order Delivery

You will receive an email confirmation inviting you to participate in our Customer Satisfaction Survey and Loyalty Crowns Program!