Order FAQ

How can I contact HockeySupremacy.com concerning my order?

There are 3 easy ways to get in touch with a HockeySupremacy.com customer service representative for all questions related to hockey equipment purchases or any other related subject:

Phone (toll free): 1 (855) 632-8787

Live Chat: by clicking on the icon on the bottom of your screen

Email: info@hockeysupremacy.com

Our opening hours for customer support (Eastern Time)

Monday to Friday: 9:00AM to 6:00PM
Saturday: 10:00AM to 5:00PM
 
 

What happens when I place an order?

As soon as your order is placed, it is waiting to be processed. While processing your order, we follow rigorous procedures to ensure every order is shipped quickly and in accordance to our high-quality standards.

You will automatically receive a confirmation email for your order. You will receive a second email once your order is shipped.
 
 

What is the delay for processing my order?

The orders are processed every business day, before 1:00PM. Any order placed after 1:00PM will be processed the next business day.
 
 

Which methods of payment are accepted at HockeySupremacy.com?

We accept Visa, MasterCard and American Express credit cards. We also accept PayPal payments.
 

Is it possible to order out of stock items?

Out of stock item
In the case an item is out of stock, you will be prompted with a message. If you still want to order this item, you can add it in your shopping bag and complete your checkout. The delay of shipment of a backordered item is usually 5 to 7 business days. Please contact us for more details concerning the shipment delay of the specific item.

Pre-orders
Reserve your stick or skates before the official launch date to make sure you get yours first!

In-store only items
Unfortunately, we are restricted by Bauer to sell their elite-level products in-store only. Please
refer to our “Contact Us” page for our store locations if ever you live close to one of our stores.
 
 

Why a product is active on the website but no combination seems to be available?

For some products, we might only have a few combinations left in stock. By selecting a first option, you will see the possible combination from this first selection. If no combination are available, select another option to see which other combinations are available.
All options must be selected in order to add the item to your shopping bag.

 

Do you have Pro Stock items?

We occasionally receive some Pro Stock items. Unlike regular products, the Pro Stock supply is never guaranteed and changes constantly. Some Pro Stock items might not all be featured on the website.
Do not hesitate to contact us to inquire about our Pro Stock selection.
 

Why a discount code is not working?

If you discount code doesn’t work, it might be expired or might not apply to the items in your shopping cart.

Following a Reebok/CCM minimum advertised price policy, discount codes can’t be applied on Reebok/CCM elite-level products. For those items, we invite you to contact us to get a better price than the advertised price.