FAQ

Loyalty Crowns Program

What is the Loyalty Crowns Program?

The Loyalty Crowns Program is our way of thanking you to shop at HockeySupremacy.com and the best solution to save more on your hockey equipement!

100 Loyalty Crowns = $5.00 discount on your next purchase.

How do I earn Loyalty Crowns?

BUY : 5% CASHBACK

5% cashback of the value of your order in Loyalty Crowns.

REFER A FRIEND : 300 LOYALTY CROWNS ($15.00)

Every time you refer a new customer.

REVIEW A PRODUCT : 20 LOYALTY CROWNS ($1.00)

Every time you submit a product review.

PASS IT TO YOUR FRIEND : 20 LOYALTY CROWNS ($1.00)

Every time you pass a product to a friend.
 

Visit the Loyalty Crowns Program for more details.

How do I redeem my Loyalty Crowns?

They will automatically be applied on your purchase. You can also select the amount of Loyalty Crowns you want to redeem in the Checkout section and keep the rest for a bigger treat!

Checkout

What is the best way to contact HockeySupremacy.com regarding my order?

Phone
1-855-632-8787 (toll free)
Messages are returned within one business day.

Email
info@hockeysupremacy.com
Emails are answered within one business day.

Online Support - Live Chat 
For immediate assistance, use our Live Chat support and click on «We're Here to Help!» at the bottom of your screen.
 

Monday to Friday : 9:00 am to 6:00 pm
Saturday and Sunday : Closed


What happens when I place an order?

The Order Process 


Step 1:
Receipt of the Order

Personal information validation and inventory availability verification 

 

Step 2: Status Order Confirmation + Payment pre-authorization

Item available – The order is in process.

Item is in backorder – The order is on hold – Possibility of waiting the manufacturer delivery delay (5 to 7 business days) or to choose another similar item.

Item is discontinued – The order is on hold – Possibility to choose another similar item.

Shipping surcharge – The order is on hold – Send payment information to complete the transaction.  

 

Step 3: Order Shipment + Payment Confirmation

The reference shipping number will allow you to track your package once it has been shipped with the carrier. 

 

Step 4: Order Delivery

You will receive an email confirmation inviting you to participate to our Customer Satisfaction Survey and Loyalty Crowns Program!

What payment methods does HockeySupremacy.com accept?

MasterCard, VISA, American Express, PayPal and HockeySupremacy.com E-Gift Card.

*Provided your card was issued in Canada.

How long does it take to process my order?

If you place an order before 13:00 (ET), and the information has been verified and we have all the items in stock, we will process and ship your order within the same business day!

Is it possible to order Out of Stock items?

Yes it's possible! If the item is out of stock, a special mention will be written on the product's page or in the email confirmation. It takes approximately 5 to 7 business days to receive the item at our warehouse. As soon as we receive it, it is send to you the same day!

Why a product is active on the website but no combination seems to be available?

For some products, we might only have a few combinations left in stock. By selecting a first option, you will see the possible combination from this first selection. If no combination are available, select another option to see which other combinations are available.

All options must be selected in order to add the item to your shopping bag.

Do you have Pro Stock equipments?

Yes we do receive Pro Stock equipments! Unlike regular products, Pro Stock supplies change constantly and are not guaranteed. Therefore, not all the inventory is featured on our website.

Contact us to find out exactly what is available!

Why a discount code is not working?

If your discount code doesn’t work, it might have expired or might not apply to the items in your shopping cart. Following a Minimum Advertised Price policy, promotionnal codes cannot be applied on Bauer and CCM Elite products.

To be sure you get the best price, get in touch with us via the live chat, email or phone.

Returns and Exchanges

What items are returnable and not returnable?

Eligible for a Return:

Items in their original condition, unused, with the original packaging and labels
Items damaged in shipping or defective items
Items covered by the manufacturer warranty

Not Eligible for a Return:

Sharpened or Baked Skates - Do not sharpen or bake skates until you are certain they fit correctly
Taped sticks
Jocks & Undergarments - Due to the personal nature of the product
Mouthguards - Due to hygenic reasons
Special Orders, Pro Stock and Team Orders
Customized Products - This includes jerseys with personalization

View our Return and Exchange Policy right here!

How can I return or exchange an item?

To return an item : 


Step 1 : Get your Return Merchandise Authorization (RMA) number

Step 2 : Prepare your package

Step 3 : Send back your package

Step 4 : Get your reimbursement


To exchange an item:

Return the item and place a new order.


For more details, please click here!

I broke my hockey stick. What do I need to do?

If a composite hockey stick is broken due to a manufacturing defect, within 30 days of being ordered, it may be eligible for replacement!

To initiate a warranty claim for a hockey stick, please contact the manufacturer directly. An original proof of purchase is required.

I didn't order the right size. Is there any exchange fees?

There is no restocking fees, only the shipping fees to return the item at our warehouse. 

For more details on how to return an item, follow the link!

I receive a damaged or defective item. What do I need to do?

Errors do happen and so, if ever we accidentally ship the wrong product or an order is damaged in delivery, please contact our customer service as soon as you receive the order. We will exchange the item without any additional charge.

What is the delay before receiving my refund?

The refund is process within 2 business days following the receiving of your return. The refund will be applied in the same payment method used at the time of the purchase. You will receive an email to confirm the reimbursement once the merchandise has been inspected and the transaction completed.

Shipping

How can I track my order?

Use the tracking ID number you received in your email confirmation (or loggin your account) and go directly on the carrier website :

FedEx.com

CanadaPost.ca

How long does it take to receive my order?

You can use the shipping estimator widget in your shopping bag to get an estimated delivery date and shipping rate. The majority of our deliveries are completed within 2 to 5 business days throughout Canada.

FedEx.com

CanadaPost.ca

Does HockeySupremacy.com ship outside of Canada?

HockeySupremacy.com delivers exclusively within Canada due to manufacturers' international delivery policies.

What happens if I’m away when my order is delivered?

We strongly suggest you to use a shipping address that you are 100% sure to be available during the day.

Unless specified, the package will be left at the shipping address front door in a secure place. If you are not sure to be there, please choose another address (work, family, friends) for delivery. Unfortunately, we cannot be held responsible if you are not present at your shipping address during the day.

Can the package be left at the door when delivered?

Following the carrier’s policies, if a signature is not required, the package will be securely left at the front door.