Customer Services

Frequently Asked Questions

What is the Loyalty Crown VIP Program?


The Loyalty Crown VIP Program is our way of thanking you shopping at Hockey Supremacy. Earn 1 Loyalty Crown for every $1 of hockey equipment purchase and for every 100 Loyalty Crowns, we’ll give you $5 to spend on your next hockey gear order.

How do I earn Loyalty Crowns?


You earn Loyalty Crowns automatically when you buy hockey equipment at Hockey Supremacy – no minimum required. Your Loyalty Crowns will be saved and applied on your next hockey gear purchase at Hockey Supremacy.

How do I redeem my Loyalty Crowns?


Your Loyalty Crowns will automatically be applied on your next hockey equipment purchase at Hockey Supremacy, unless you decide to save them for a bigger treat!

What is the best way to contact Hockey Supremacy regarding my order?


There are 3 ways to get in touch with a Hockey Supremacy team member regarding any inquiries or hockey equipment questions:


By phone (toll free) : 1 (855) 632-8787

Online Chat : by clicking on the icon

By email :info@hockeysupremacy.com


Here are our online store hours (Eastern Time):


Monday to Sunday: 10:00AM to 6:00PM

However, our hockey equipment experts work extra hours to make sure every inquiry or question is answered in a timely matter.

What happens when I place an order?


1. After your hockey gear order is placed, you will receive an email from Hockey Supremacy confirming we received your order. Your hockey equipment will be shipped within the next business day.


2. You will receive a second email confirming the shipment of your equipement order. Your tracking number will be attached to this email.

How long does it take to process my order?


Your hockey gear order is generally processed and shipped within the next business day.

What forms of payment does Hockey Supremacy accept?


You can buy hockey gear with your Visa and MasterCard credit card.

What is returnable and not returnable?


All returned gear must be unused, in new condition and resellable. Hockey Supremacy does not take back hockey equipment that have been used (including sharpened skates or taped sticks). In addition, Hockey Supremacy does not accept returns of closeout equipment, jocks and undergarments and pro stock items.

How do I return an item?


Step 1 : Contact us toll free at 1 (855) 632-8787, by email at info@hockeysupremacy.com or via the Live Chat module to get an authorized return number.


Step 2 : We will send you a Return Form that you will need to fill. Carefully read the terms and conditions. Put the form in the shipping box.


Step 3 : Ship us back your hockey article(s) to: Hockey Supremacy - 122, Paul-Gauguin, Candiac (Quebec), Canada J5R 6X2. Make sure to put a clear indication of the Return Authorization Number provided on the shipping box.


Step 4 : You can expect a refund in the same form of payment originally used for your hockey gear purchase. It will take 1-2 business days to process your return once we receive the shipment. Please note there is a 15% restocking fee for all returns.


Step 5 : You will receive an email from Hockey Supremacy confirming the refund.

How do I exchange an item?


Please follow the same steps listed above for returning an hockey gear. You will not be charge a restocking fee, however, you will be responsible to prepay the shipping fees for the replacement item.

I broke my hockey stick within the 30-day manufacturer warranty. What do I need to do?


All hockey stick warranties go directly through the manufacturer, except for Warrior hockey gear. We put the instructions in the package for every hockey stick orders. Please contact the manufacturer below to complete your stick warranty:


Bauer
(800) 362-3146
Bauer stick warranty


CCM
(800) 644-1677
CCM stick warranty


Combat
(866) 904-2287
Combat stick warranty


Easton
(514) 630-9669
Easton stick warranty


Reebok
(800) 644-1677
Reebok - CCM stick warranty


Sher-Wood / TPS
(800) 563-2202
Sher-Wood / TPS stick warranty


Warrior
(866) 966-6092
Warrior stick warranty

How can I track my order?


As soon as your order is shipped, you will receive an email from Hockey Supremacy with your tracking number. A link to track your package is also provided.

How long does it take to receive my order?


Most of our shipments go through the FedEX Ground service or Canada Post. You should expect to receive your order within 2 to 5 business days, depending on your location.

Do you ship internationally?


Unfortunately, hockey equipment suppliers do not allow Canadian retailers to ship internationally.