FAQ

Loyalty Crowns Program

What is the Loyalty Crowns Program?

The Loyalty Crowns Program is our way of thanking you shopping at Hockey Supremacy. Earn 1 Loyalty Crown for every $1 of hockey equipment purchase and for every 100 Loyalty Crowns, we’ll give you $5 to spend on your next hockey gear order.

How do I earn Loyalty Crowns?

You earn Loyalty Crowns automatically when you buy hockey equipment at Hockey Supremacy – no minimum required. Your Loyalty Crowns will be saved and applied on your next hockey gear purchase at Hockey Supremacy.

PURCHASE : 5% CASHBACK

You get 5% of the value of your order in Loyalty Crowns.

REFER A FRIEND : 300 LOYALTY CROWNS ($15.00)

You enjoyed your experience with us and want to share with your friends and family? We will reward you 300 Loyalty Crowns every time you refer a new customer.

PRODUCT REVIEW : 50 LOYALTY CROWNS ($2.50)

You get 50 Loyalty Crowns worth $2.50 when you submit a product review. Your opinion matters. You can help your hockey community to shop wisely by reviewing any product you have tried.

PASS IT TO YOUR FRIEND : 20 LOYALTY CROWNS ($1.00)

You want to share one of our product to your community? We will reward you for that too! Get 20 Loyalty Crowns (value of $1.00) every time you pass a product to a friend.

Visit our Loyalty Crowns Program page for more info about how to perform those actions.

How do I redeem my Loyalty Crowns?

Your Loyalty Crowns will automatically be applied on your next hockey equipment purchase at Hockey Supremacy, unless you decide to save them for a bigger treat! Select the amount of Crowns you want to redeem in your shopping bag.

Checkout

What is the best way to contact Hockey Supremacy regarding my order?

There are 3 ways to get in touch with a Hockey Supremacy team member regarding any inquiries or hockey equipment questions:

By phone (toll free) : 1-855-632-8787

Online Chat : Click here.

By email : info@hockeysupremacy.com

Our opening hours for customer support (Eastern Time) :

Monday to Friday: 9:00AM to 6:00PM

Saturday: 10:00AM to 5:00PM


What happens when I place an order?

As soon as your order is placed, it is waiting to be processed. While processing your order, we follow rigorous procedures to ensure every order is shipped quickly and in accordance to our high-quality standards.

You will automatically receive a confirmation email for your order. You will receive a second email once your order is shipped.

What payment methods does Hockey Supremacy accept?

We accept Visa, MasterCard and American Express credit cards. We also accept PayPal payments.

How long does it take to process my order?

Your hockey gear order is generally processed and shipped within the next business day.

Is it possible to order out of stock items?

In the case an item is out of stock, you will be prompted with a message. If you still want to order this item, you can add it in your shopping bag and complete your checkout. The delay of shipment of a backordered item is usually 5 to 7 business days. Please contact us for more details concerning the shipment delay of the specific item.

Why a product is active on the website but no combination seems to be available?

For some products, we might only have a few combinations left in stock. By selecting a first option, you will see the possible combination from this first selection. If no combination are available, select another option to see which other combinations are available.

All options must be selected in order to add the item to your shopping bag.

Do you have Pro Stock items?

We occasionally receive some Pro Stock items. Unlike regular products, the Pro Stock supply is never guaranteed and changes constantly. Some Pro Stock items might not all be featured on the website. Do not hesitate to contact us to inquire about our Pro Stock selection.

Why a discount code is not working?

If you discount code doesn’t work, it might have expired or might not apply to the items in your shopping cart. Most of the discount codes are only available on regular priced items. Following a Reebok/CCM minimum advertised price policy, discount codes can’t be applied on Reebok/CCM elite-level products. For those items, we invite you to contact us to get a better price than the advertised price.

Returns and Exchanges

What is returnable and not returnable?

Accepted:

  • Items in their original condition, unused, with the original packaging and labels.

  • Items damaged in shipping or defective items.


Not accepted:

  • Used equipment

  • Sharpened/molded skates

  • Taped sticks

  • Undergarment and jocks

  • Pro Stock and custom items

How can I return or exchange an item?

A- IF YOU ARE A REGISTERED CUSTOMER

  1. Log in to your account and go to Returns & Exchanges on the left menu.
  2. Select the New Return or Exchange Request button on the top-right corner.
  3. Select the product you would like to return or exchange and complete the form.  Please add the specifications of the desired item in case of a replacement, and as much additional information as possible to accelerate the process.

B- IF YOU ARE A GUEST CUSTOMER

Contact us by email at info@hockeysupremacy.com and provide us the following informations:

  • Your order information (name, phone, email address, order number)

  • Product to return, quantity if applies

  • Nature of the request (replacement or refund) and reason of the return or exchange

  • Replacement specifications (size, model, etc.), if applies

  • Include any pictures in attachment that could help us to process your request in a timely manner.

I broke my hockey stick within the 30-day manufacturer warranty. What do I need to do?

All hockey stick warranties go directly through the manufacturer, except for Warrior hockey gear. We put the instructions in the package for every hockey stick orders. Please contact the manufacturer below to complete your stick warranty:

Bauer

Bauer Warranty Informations 

Bauer Warranty Department: 1 (800) 362-3146

 

Easton

Easton Warranty Informations

Easton Warranty Department: 1 (866) 732-7866

 

Graf

Graf Warranty Informations 

Graf Warranty Department: 1 (403) 287-8585

 

Reebok/CCM

Reebok/CCM Warranty Informations 

Warranty Department: 1 (800) 636-5895

 

Sher-Wood

Sher-Wood Warranty Informations 

Sher-Wood Warranty Department: 1 (819) 563-2205

 

True Hockey

True Hockey Warranty Informations 

True Hockey Warranty Department: 1 (901) 746-2000

 

Warrior

Warrior Warranty Informations 

Warrior Warranty Department: 1 (866) 966-6092

I did not order the good size. Is there any fees to exchange this item?

There is no fee if your item has been purchased in an order over $149.00. We will assume the return shipping fees and the second delivery to your door. There are no restocking fees.

However, if the item has been purchased in an order under $149.00, you would have to assume the return shipping fees.

I receive a damaged or defective item? What do I need to do?

If the item has been damaged during the shipping process or is defective, we will exchange this item without any additional charge. You would have to provide a picture of the damaged/defective item. Please rest assured, every items is inspected closely prior to shipping.

What is the delay before receiving my refund?

Upon reception of the item returned to our warehouse, we will proceed to the verifications in order to validate the return. Once the return is approved, we will refund the amount on the same credit card used for the purchase. We will send an email with the invoice and the credit card receipt for the refund.

Shipping

How can I track my order?

As soon as your order is shipped, you will receive a shipping confirmation email with your tracking number. We ship mainly with FedEx but also with Canada Post for certain areas.

You can track your package with the link provided in the shipping confirmation email and by accessing your account.

How long does it take to receive my order?

You can use the shipping estimator widget in your shopping bag. Simply enter your postal code and province to get an estimated delivery date and shipping rate.

We offer free shipping on all orders over $149.00. The shipping estimator widget is provided by FedEx, our main carrier.

The majority of our deliveries are completed within 2 to 5 business days throughout most of all Canadian regions.

FedEx website 

Does HockeySupremacy.com ship outside of Canada?

Due to manufacturers policies, we exclusively ship within Canada. Do not hesitate to contact us for more details.

What happens if I’m away when my order is delivered?

The carrier usually does 3 delivery attempts while leaving a note on your door. After these attempts, the package is brought back to the carrier’s distribution centre. You will have a note from the carrier explaining how to recover your package.

Can the package be left at the door when delivered?

Following the carrier’s policies, it might be possible that the package be securely left at the door, when no direct signature is required.